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Frequently Asked Questions (FAQ) - Bakery and Retail Store

What are your store hours?

  • Our store is open Tuesday through Sunday 11 am - 6 pm. Please note that these hours may vary on holidays or special occasions.


Can I place a special order for cakes or other bakery items?

  • Absolutely! We offer custom cakes, cupcakes, and other bakery items for special occasions. Please contact us in advance to discuss your requirements and place your order.


Do you have gluten-free or vegan options?

  • Yes, we offer a selection of gluten-free and vegan baked goods. These items are clearly labeled in our store, and you can inquire with our staff for specific options.


Can I request personalized decorations or messages on cakes or cupcakes?

  • Yes, we offer personalized decorations and messages for cakes and cupcakes. Please let us know your requirements when placing your order, and our team will be happy to assist you.


Are your products made fresh daily?

  • Yes, our bakery products are made fresh daily using high-quality ingredients. We take pride in offering freshly baked goods to our customers.


Do you offer catering services for events or parties?

  • Yes, we provide catering services for events and parties. Our bakery items can be customized to suit your specific event needs. Please contact us to discuss your catering requirements.


Can I pre-order items for pickup?

  • Yes, we accept pre-orders for pickup. This allows you to secure your favorite bakery items and ensures availability. Contact our store or visit our website to place your pre-order.


Do you offer delivery services?

  • Currently, we offer wholesale delivery services for select items with a 2 case minimum. However, you can place an order for pickup at our store location. Please contact us to discuss your order.

Are gift cards available for purchase?

  • Yes, we offer gift cards that can be purchased in our store. They make great gifts for family, friends, and colleagues who enjoy delicious baked goods.

Are your products nut-free or allergen-free?

  • While we take precautions to prevent cross-contamination, our products may contain traces of allergens, including nuts. If you have specific allergies or dietary restrictions, please let our staff know, and they can guide you on suitable options.


Can I return or exchange bakery items?

  • Due to the nature of our products, we cannot accept returns or exchanges on bakery items, including cakes, cupcakes, and pastries. If you have any issues with your purchase, please contact our customer service team, and we will address your concerns.


Is your store accessible to individuals with disabilities?

  • Yes, we strive to ensure our store is accessible to all individuals. We have accommodations in place to facilitate ease of access and assistance if needed.


Do you offer wholesale or bulk ordering for businesses?

  • Yes, we offer wholesale and bulk ordering for businesses. Please contact us directly to discuss your business requirements and receive more information on our wholesale options.

If you have any additional questions or need further assistance, please feel free to reach out to our friendly staff. We are here to help and provide you with the best bakery experience possible.

Güzel Cakes, LLC

7613 Katy Freeway, Suite D

Houston, Texas, USA

(832) 830-8855